Blog entry by Kevin Davidkin
Different types of remote customer service Jobs1. Agent Remote Call CenterIt is long gone that call center agents needed to work in a call center. Call centers are still popular but you can do most of the same things right from your home. You can handle all the household chores and travel while using headsets to connect with a call center. Customers can also be guided over the phone.
2. Remote Customer Service RepRemote customer service representatives are liable to the same obligations as employees of the company's customer support department. They connect with customers and offer discounts, proactive solutions, company news as well as new products or services. You can access this position at any time, since it is limited to virtual communications. This includes phone, email and live chat. Even if you are working remotely, it may be easier to meet your quotas.
3. Remote Customer Support RepRemote support agents answer customers' queries and concerns, and provide suggestions on products and services in their return. They offer support through various channels similar to remote customer service representatives. You can also work remotely if you've got WiFi and a smartphone.
4. Remote Live Chat AgentLive chat agents provide support over chat to prospects and customers. It is common for you to help customers who shop online by answering their questions. This is the ideal position for you if you have difficulty speaking in the telephone or your remote environment can be distracting.
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5. Remote Customer Support EngineerSupport engineers for customers can offer high-quality solutions and are adept in resolving any technical issues customers may have with the products or services they purchase. A background in computers is required for the duties of technical support representative without ever having to go to work.
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6. Remote Customer Success Management ManagerCustomer success managers assist customers with account management as well as product onboarding, campaign execution and product onboarding. They collaborate closely with their customers to build a relationship and keep them informed. This position can also be performed remotely, as it's possible to communicate with clients via phone, email or via video chat.
7. Remote Implementation SpecialistAfter a client has made a purchase, an implementation specialist's job is to help those customers to get their product onboarded so that they can understand the functions of their product, and avoid any immediate technical difficulties. While the job is typically performed in the office, it could also be done remotely through telephone, email, or video conference.
8. Remote Virtual AssistantRemote virtual assistants are available to help customers with various tasks. Remote virtual assistants can be employed to handle customers' email accounts and to schedule meetings. This job is perfect for someone who loves to do unique tasks and collaborate closely with clients.
9. Remote Telephone Research InterviewerThis type of outbound call is a very popular task for many businesses. As an interviewer for telephone surveys, your job is to contact customers on behalf of the company and ask them about their experiences. The responses you collect will provide you with valuable insight into your customers. Since it's conducted via the phone, it is simple for a researcher on the phone to work at home.
10. Remote Travel AgentAlthough travel agents might seem to be in decline since more people are making travel arrangements on the internet than they did previously, they are still in existence. It is possible to contact your travel agent via email, phone or live chat. A basic knowledge of the software you use and an eye for sales and a keen desire to travel will help you coordinate customer travel at the comfort at home, or on your vacation.
11. Specialist in Enablement ContentAn enablement content specialist assists staff in customer service by giving them the tools necessary to create amazing customer experiences. This specialist creates value by ensuring that employees have the appropriate skills and equipment to ensure every interaction a success. They are excellent team members and are able to support each other to ensure positive customer satisfaction.
12. Remote Customer Success DirectorThe director customer success leads and manages the customer success group. They design and direct the implementation of the company's customer-relationship strategy. This usually involves overseeing recruitment, collaborating across departments, and reporting on the the success of projects.
Now that you know about all the jobs that require you to work from home Let's take a take a look at job openings from real companies that you can think about applying for.