Blog entry by Kevin Davidkin
Customer Service Jobs that you can do from home
What is the process to become a remote customer service rep?
Remote representatives for customer service reach out to potential and current customers proactively with new offers, information and strategies for preemptive action, product news and other relevant information. Instead of working in an office, remote customer service reps are at home or in some other place of work. They have the same customer service responsibilities however, they operate remotely.
It is essential to employ proper remote work methods as it can be difficult to stay motivated when working from home. This can be the right decision for you if it suits your needs. If you're a person with a passion for problem-solving and communication, this remote job could be right for you.
Let's look at the various factors that could help you determine if customer service jobs at home are right for your needs.
Are you in search of customer service from your home?
1. You can have a work from home, or a coworking space.
If you are looking to work remotely, you should not to commit to work from bed. This could lead to an increase in productivity or an unhealthy relationship between your bed and work stress.
You're looking to make your office feel as close as possible to the office to help you stay productive and in a professional zone. Even if you're in sweats, this will keep you focused.
2. You're a self-starter.
Working entirely alone is among the advantages of remote work. While you'll probably still work with a team or manager, it's different when you have distance between you. If you're on your own it's difficult for you to stay motivated. However, if you enjoy the challenge and are able to find ways to stay on track without continuous monitoring, this is the job for you.
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3. Internet connectivity is essential.
It may sound simple however, being at home can mean that you don't have access to the top-quality WiFi network at your workplace. To ensure you don't miss out on customer interactions you'll need to create a strong network. When it comes to the world of customer support, speed and effectiveness is crucial and the last thing you want is for a slow Internet connection to leave a customer hanging.
4. You have excellent communication abilities.
Even though you may not be face to face with customers, this does not mean you can't keep a professional voice. It might be easier to do this for support representatives or call center agents who are able to talk to customers via phone. When your only communication means are email and live chat it isn't possible to present yourself or your company's image by writing your own words. It is essential to ensure that your message is clear and does do not permit any confusion.
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5. You are able to network outside of your comfortable zone.
It is a great thing working in an office since you are able to connect with many employees, making it possible to connect throughout the day. However being remote doesn't mean that you cannot network. It's essential to be comfortable in communicating with coworkers and having conversations with colleagues through video calls. These kinds of interactions will allow you to develop your professional career.
If you feel you want to work remotely in customer service, keep studying to find out about different jobs that are open.
It can be challenging to find work when your lifestyle doesn't permit you to work from an office. Maybe you're a stay at-home parent or you have dreams of becoming an online nomad. Maybe your dream job is located half-way across the country from you. Whatever the reason, your current situation may require you to look into remote work.
Remote employees are often surprised by the variety of positions available, particularly in customer service. It is possible to wonder if the skills and experience are required for working remotely in customer service are what you need.
Find out if remote-based services are right for you. Learn about the various types of positions as well as the businesses that often offer them.
It may surprise you by the sheer variety of remote jobs available. But before you jump in consider whether you're able to manage remote customer service.